The software also allows representatives to proactively initiate a live chat session with visitors to the site much like a department store sales person who checks to see if you need any help. This can help to increase sales and customer satisfaction.
Chat software is a tool offered by some websites which allows the visitors to get real time support. The user will typically click on a menu button to open a chat window. A live representative of the site will answer any questions which the visitor has. A monthly fee will usually be charged to visitors in order to use this service. It is also possible to purchase a script which will allow you to run the software on your own server.
1. The basic functionality of chatting with online customers can help you on several levels:
How To Put Chat (IM) On Your Website
# increase sales
# provide visitors with phenomenal online customer service;
# have an instant view of how many visitors are currently surfing your website;
# have an instant insight into how long they have stayed on each page;
# initiate chat with any visitor anytime;
# discover what your customers like/ dislike about your products and company and take actions to reinforce or correct it;
# find out what kind of information you can add to your website or your FAQ and how to reorganize the content on the website;
# promote your special or seasonal offers proactively
# and many other gains depending on your kind of business.
Customers want to really feel that the store's owner and personnel care about them. When folks really feel that you care about them, they tend to return for even more purchases. Live chat assistance enables you to fix their problems and also resolve their buying concerns, letting your clients know that you are devoted to satisfying their demands.
1. Not only can online sales can be increased. You can also use the opportunity to inform visitors about the location of your physical stores of your stores, about special discounts in them or new collections added and thus increase your sales in stores.
Chat software is a powerful tool for both small to medium sized businesses. It allows you to interact with your visitors for a small monthly fee. Traditionally, setting up a PBX system in a traditional office for visitors cost thousands of dollars, and could only be afforded by medium to large enterprises. Live chat software brings customer service to your site, and will increase your sales and revenues. The software which you use should be hosted off a server, and you should also have the ability ot watch multiple sites simultaneously.
Take advantage of live chat support. With a live chat box on your website and a high number of consumers using it, you can double your sales and build or improve your customer base. It is best to have a team that can answer live chat queries 24/7. While you can be offline, wouldnt it be great for you and your potential customers if there is a communication channel available round the clock?
When you choose a live chat software, it is important to make sure it offers you the best features available. You should be able to monitor the visitors who come to your site, and this should be done in real time. The purpose of chat software is to effectively communicate with your visitors. People who come to your website are more likely to buy your products if they know they can get live customer support. Live chat software will make your site interactive, and will allow you to effectively communicate with your visitors.